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Standards and Reports

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THE ESOS ACT FRAMEWORK

The Australian Government would like overseas students in Australia to have a safe, enjoyable and rewarding time while they study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2017.

PROTECTION FOR OVERSEAS STUDENTS

As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course − including its location − match the information on CRICOS.

YOUR RIGHTS

The ESOS framework protects your rights, including:

  1. your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
  2. your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
  3. your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course.

The ESOS framework sets out the standards Australian education providers offering education services to overseas students must obey. These standards cover a range of information you have a right to know and services that must be offered, including:

  1. orientation and access to support services to help you study and adjust to life in Australia
  2. who the contact officer or officers is for overseas students
  3. if you can apply for course credit
  4. when your enrolment can be deferred, suspended or cancelled
  5. what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well
  6. if attendance will be monitored for your course, and
  7. complaints and appeals process.

One of the standards does not allow another education provider to enroll a student who wants to transfer to another course, but has not completed six months of the final course of study you plan to undertake in Australia. If you want to transfer before hand you need your provider’s permission.

If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.

YOUR RESPONSIBILITIES

As an overseas student on a student visa, you have responsibilities to:

  1. satisfy your student visa conditions
  2. maintain your Overseas Student Health Cover (OSHC) for the period of your stay
  3. meet the terms of the written agreement with your education provider
  4. inform your provider if you change your address
  5. maintain satisfactory course progress
  6. if attendance is recorded for your course, follow your provider’s attendance policy, and
  7. if you are under 18, maintain your approved accommodation, support and general welfare arrangements
    For more information, please click here

STANDARDS FOR REGISTERED TRAINING ORGANISATIONS (RTOS) 2015

The standards describe the requirements Stanley College must meet to be an Australian Goverment Registered College.

NVR QUALITY INDICATOR REPORTS

Learner and Employer Feedback. For more information, please click here

Jessica

It has been a great experience studying at Stanley College. I have made new friends and my trainer is always there for me when I needed help.
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Jessica Alberto, Sudan Certificate III in Aged Care
Vira Lyn Tajor Palomares

Being away from your family is very difficult and challenging. Though Australia is such a diversified society, still, I have to learn to adjust and adapt to the
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Vira Lyn Palomores, Philippines Certificate III in Aged Care, Certificate IV in Aged Care, Diploma of Management
Gizzelene Benedicto

Coming from a country that is culturally different, I really enjoyed the straightforward structure and content of the lessons. My instructors are very positive,
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Gizzelene Benedicto, Philippines Certificate III in Aged Care, Certificate IV in Aged Care
Jia Yee Chai

Stanley College is simply amazing! What I like about Stanley College is that I get to learn a lot in my course and I also get to meet classmates of different nationalities.
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Jia Yee Chai, Malaysia Certificate III in Hospitality (Commercial Cookery)
Rossella

While studying at Stanley College, I was given opportunities to utilise my acquired skills by participating in events such as Careers Expo 2013, where I served as
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Rossella Lepore, Italy Diploma of Hospitality (Food & Beverage Pathway)
Savanna Cox_Testimonial

Stanley College has been great. My trainer was very helpful and if I was unsure of something, my trainer would be there to help. I liked how Stanley College chose
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Savanna Cox, Australia Certificate III in Aged Care
Nari Kim

Stanley College provides an excellent learning environment where I can acquire skills and be prepared for a job in the hospitality industry. The trainers have always
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Nari Kim, South Korea Certificate III in Hospitality (Commercial Cookery) & Diploma of Hospitality
Kim Hong

I enjoy studying at Stanley College as it has a great learning environment. The trainers and Student Support Officers are very supportive, understanding and helpful.
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Kim Hong, South Korea Certificate III in Hospitality (Commercial Cookery) & Diploma of Hospitality
alexis

After being with Stanley College for almost 2 years, there has been a lot of positive changes in my life. Some of those are getting a qualification in Aged Care
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Alexis Jay Santos, Philippines Certificate III & IV in Aged Care, Diploma of Management
Raquel

Stanley College provides me with full support to acquire and improve my skills in Hospitality. I have good classmates and a great mentor. The Student Support staff
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Raquel Emidio, Brazil Certificate III in Hospitality (Commercial Cookery)
Emerson Pappa

My experience at Stanley College had exceeded my expectations! Stanley College has excellent trainers who are kind, helpful and always there to help me improve my
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Emerson Andrade Pappa, Brazil Diploma of Hospitality (Food & Beverage Pathway)
Ian

With the leadership structure provided by the trainers, my practical and theoretical knowledge in Commercial Cookery has increased. My trainers are very helpful
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Ian Ferriche, Brazil Certificate III in Commercial Cookery
Juyun Wu

While studying at Stanley College, I have made lots of good friends from South Korea and we have built strong relationships with both our classmates and trainers.
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Juyun Wu, South Korea Certificate III in Hospitality (Commercial Cookery) & Diploma of Hospitality
Claudia

Studying at Stanley College has been one of the best decisions I have made in my life. While studying Certificate III in Commercial Cookery, my cooking techniques
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Claudia Pirani, Italy Certificate III in Commercial Cookery
Martin

My trainer is a very knowledgeable and helpful person. He possesses an exceptional ability to connect with the students. With a firm but friendly demeanor, he manages
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Martin Danielowski, Germany Diploma of Business
Yuichi

Stanley College is conveniently located and the timetable suits the daily activities of my life. The trainers are very supportive
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Yuichi Kaneda, Japan Diploma of Management
Enelin

I couldn’t imagine that studying business could be so interesting! The practical assessments and class activities made learning so easy. As an international student,
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Enelin Paavel, Estonia Certificate III in Business
Aoba

On my first day of class, I was really afraid because I thought my English level was not good. However, as days passed, studying at Stanley College became fun. My
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Aoba Ishida, Japan Certificate II in Spoken and Written English
jac

I would like to share my interesting experiences while studying and working at Stanley College here in Perth. During my stay here, I get to experience a totally
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Jacqueline Broza, Brazil Certificate IV in Spoken & Written English - Further Studies
Georgia Bennetts

I started the Aged Care course only knowing a small amount. I had a wonderful trainer and the course was extremely informative, giving me the knowledge to understand
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Georgia Bennetts, Australia Certificate III in Aged Care
Francesco

I am currently employed at Fraser’s Restaurant and I am very impressed by how well organised and clean the restaurant is! It is the best place I have ever worked
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Francesco Emanuele Gabba, Italy Certificate IV in Commercial Cookery
gennaro

I have been studying English for the past 2 years in Japan and I love it. My Japanese friends, on the other hand, are not interested in learning English and that
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Miho Yamanaka, Japan Certificate II in Spoken and Written English
gennaro-valese

I had a wonderful experience at Stanley College. I studied Ageing Support and learned how to care for the elderly. I am currently working at Windsor Park Nursing
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Gennaro Valese, Italy Certificate III in Ageing Support
manali

I’d like to express my gratitude to the Stanley College staff. I received outstanding help and assistance throughout my studies. I had a very positive and enjoyable
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Manali Triredi, Certificate III in Aged Care
Dovie

Stanley College have opened up a lot of opportunities for me. This institution instilled a lot of information and supplemented my background in health care. The
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Dovie Madonna Arrocena, Philippines Certificate IV in Aged Care
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